Marval has announced that its integrated IT Service Management (ITSM) software solution, MSM v12, has been successfully certified under the PinkVERIFY 3.1 ITSM tool assessment, verification and certification process for all the Pink-defined 15 ITIL processes - a world first.

Greg Pritchett, Marval Technical Director, "MSM, Marval's ITSM tool set, was built from the ground up on ITIL principles and this verification reinforces our commitment in delivering the most innovative, 'ITIL compatible' software solution. Pink certification provides customer assurance and confidence that MSM continues to support ITIL best practice".

MSM has been implemented by organisations across many diverse sectors worldwide to drive down costs, do more with the same or less, whilst still improving service quality, productivity and customer satisfaction.

Says Edward Carbutt, Executive Director at Marval South Africa, "An integrated approach to ITIL forms the foundation of Marval's ITSM software and delivers a framework for an effective ITSM solution. This certification is another step forward for Marval, providing further testimony to the maturity of the solution."

Marval is one of the few ITSM solution providers of integrated ITSM software, consultancy, education, accredited ITIL/ ISO/IEC 20000 and ITSM training; combined with a proven track record of delivering successful software solutions and service improvement programmes.

Marval is accredited against the worldwide standard for ITSM - ISO/IEC 20000.

The PinkVERIFY 3.1 assessment criteria include OGC/APM Group approved criteria.